Can I change my group size?

Yes, that's not a problem. Be aware that any change in your advised numbers will change your overall price per person. E.g. coach groups of 35+ will achieve the best value.

Do you charge for name changes?

We charge a standard name change fee of £10 per passenger for changes made 29 days or more prior to your tour start date. Name changes made within 28 days of your departure will be charged at £30 per passenger, up until the point of travel. Further fees may be charged by airlines.

What are your cancellation charges?

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding insurance premiums and amendment charges.

Do you offer free places for staff?

One accompanying adult can travel free of charge for every eight students booked, unless otherwise stated on your invoice. If a school has specific requirements, we will cater for individual groups for a supplementary fee. Adults on free places are accommodated in twin bedded rooms, with the exception of some youth hostels where this is not possible. Please refer to the specific hostel description for details. Subject to availability, single rooms are provided free of charge if the male/female composition of the accompanying staff make them absolutely necessary. All single room preference requests will incur a supplementary fee.

Are there seat belts on coaches?

All UK coaches are fitted with seat belts. In the event of a breakdown, if it is necessary to provide a replacement vehicle overseas, due to variations in passenger vehicle legislation in countries outside of the UK, this may not be possible if a non-UK coach is supplied.

Who is responsible for supervising my group?

The official group leader in charge of the group warrants that he or she will supervise the group in loco parentis. Each group leader is responsible for the good behaviour and discipline of the group throughout the tour. No group member under 18 years will be allowed to consume alcoholic beverages. No member of the group shall be permitted to smoke in bedrooms or otherwise cause fire hazards. All group members shall be made positively aware of the above obligations prior to the tour commencement. Please also refer to our T&Cs.

Do you supply visas and permissions?

Your tour manager will advise on your specific passport/visa requirements. Other immigration requirements are your responsibility. You should confirm these with the relevant embassies and/or consulates. You may also require permission from the sporting body (e.g. The RFU) or local authority to which your club or school side is affiliated. Please ensure you do this in advance of your departure, or it may jeopardise your existing insurance arrangements.

Is travel insurance included?

You must have travel insurance when you travel with us. You will be offered a policy at the time of booking, which you are free to decline or accept. If you accept, the cost of this will be added to your invoice. If you decline you must forward us details of the policy you have put in place immediately. As an appointed representative of Endsleigh Insurance Services Limited, we are able to offer you very competitive rates on travel insurance. Contact us for more details or a quotation for your next tour. Endsleigh Insurance Services Limited is authorised and regulated by the Financial Services Authority and can be checked by visiting their website at www.fsa.gov.uk.

What's included as standard on all tours?